FREQUENTLY ASKED QUESTIONS (FAQ)

QUESTIONS REGARDING YOUR ORDER:

WHAT DO I DO IF I ORDERED TO THE WRONG ADDRESS?

If your item has not shipped yet, we can still change this the mailing system. However, once you have received a shipping confirmation from us, it is unfortunately not possible to change. We strive to make you happy so please contact us as soon as possible at support@twinningstore.com and we will do our best to accommodate you. Make sure to include your order details (including order number).

RETURNS/EXCHANGE INFORMATION:

We hope that you love your purchase from Twinning Store! If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase. Merchandise must be unworn, unwashed and in its original condition with all tags attached. 
 
Refund will be made in the form of the original payment within two weeks of receiving the goods back in our warehouse. E-gift cards and final sale items cannot be returned or refunded. 

You will be required to pay the cost of shipping the package back to Twinning Store via a tracked service. We do not reimburse for the postage required to return.

We DO accept take refunds and exchanges when:

• The item is unworn and unwashed
• The item is in the original state
• The item is returned within 7 days after receiving date.

If you meet the above criteria, email us at support@twinningstore.com. For our quality assurance, please include the reason for returning the item.

We DO NOT accept take refunds and exchanges when:

• The item has been worn or washed
• The item has been altered in any way
• The item is in any way defective from the original condition
• The item was a final sale item

Defective Products:
If you feel as though the product you received was defective, please send detailed photos of the unused item and a brief explanation of the defect to support@twinningstore.com so we can look into it right away!

Exchanges:
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the original unused order back to us for a refund and make a new purchase for the item you want through our site.

INTERNATIONAL SHIPPING: We ship all over the world. For questions or issues please contact support@twinningstore.com.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Twinning Store to import the goods on his behalf. Further, the consignee/buyer agrees Twinning Store may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

International Returns and Exchanges:

We accept returns of unworn items within 21 days of delivery. Merchandise must be unworn, unwashed and in its original condition with all tags attached. 

If you would like to move forward and return all or part of your order, please email us at support@twinningstore.com. You will be responsible for shipping the item back via a tracked mail carrier. Twinning Store is unable to provide international return labels at this time.

All refunds will be credited back to the original form of payment. Shipping costs are not refundable.

If you do not see an answer to your question above, please send us an email at support@twinningstore.com. We’d love to hear from you!

 

PRODUCT INFORMATION:

WHAT IS YOUR CLOTHING MADE OF?

Most of our clothing is made of 100% cotton. All product pages list the specific product material. For any specific questions on this, please contact us at support@twinningstore.com.

SHIPPING INFORMATION:

WHERE DO YOU SHIP?

We ship worldwide! Our shipping rates vary based on destination and are calculated at checkout. Please note that Non-US customers are responsible for any duty or customs fees which may be collected upon the delivery of your package.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Please allow3-5 days processing time from when we receive your order.

Then add an additional shipping time as listed below:

To	Delivery Times
USA	3-5 business days via USPS 3-8 business days via FedEx SmartPost
Canada	5-10 business days without tracking
Worldwide	10-20 business days without tracking

QUESTIONS ABOUT TWINNING STORE:

WHAT IS TWINNING STORE?

Twinning Store is a fashion store for twins by twin sisters K & E with products for men, women, girls, boys, toddlers and babies. We are based out of Los Angeles. You can read more about us here.

WHAT MAKES TWINNING STORE PRODUCTS UNIQUE?

Our company was created because we couldn’t find twin fashion products that matched our sense of style. We have created a range of products that are comfy and chic enough to wear for every occasion. Our mission is to make sure everyone can flaunt their twin-ness year round.

In addition, we pride ourselves on quality and therefore choose top materials.

CONTACT INFORMATION:

HOW DO I CONTACT YOU?

We are available per email (support@twinningstore.com), Chat (see Turquoise button in corner), or through ourcontact form.

WHAT DO I DO IF I HAVE A QUESTION NOT ADDRESSED HERE?

We want to hear from you! Please email us at support@twinningstore.com. For any order related questions, please include order details (including order number).