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Twinning Store About Us K&E

Ever since we can remember we have daily received questions about being twins. And being twins has been a huge part of our lives. Every day we speak way more than what seems to be normal, through texts, FaceTime, calling, or simply by hanging out. When we for the millionth time discussed how lucky we are to be twins, we decided it was time to flaunt our twin-ness.

On to Google we went, but we couldn’t find anything that spoke to us. With our background in fashion, we decided the world was ready for the Twinning Store. We started our journey and after months of planning and prepping we launched Twinning Store in July 2017.

Twinning Store is a movement designed to honor the unbreakable bonds of twins. We wanted to create a store for twins by twins. Inspired by our journey of twinning through continents, we created a line that celebrates our unique friendship. Born together, best friends forever.

We truly believe all twins rule. And we are thrilled to have created a community of #twinfluencers worldwide.
Twinning is Winning. This is Twinning Store.

Thanks for coming to the site, whether you are a twin, friend or family of twin or just a curious about what our site is about.

Feel free to contact us anytime!

XOXO,


 

FREQUENTLY ASKED QUESTIONS (FAQ)

QUESTIONS REGARDING YOUR ORDER:


WHAT DO I DO IF I ORDERED TO THE WRONG ADDRESS?

If your item has not shipped yet, we can still change this the mailing system. However, once you have received a shipping confirmation from us, it is unfortunately not possible to change.  We strive to make you happy so please contact us as soon as possible at support@twinningstore.com and we will do our best to accommodate you. Make sure to include your order details (including order number).


RETURNS/EXCHANGE INFORMATION:

WeDO accept take refunds and exchanges when:


If you meet the above criteria, email us at support@twinningstore.com. For our quality assurance, please include the reason for returning the item.

WeDO NOT accept take refunds and exchanges when:


PRODUCT INFORMATION:


WHAT IS YOUR CLOTHING MADE OF?

Most of our clothing is made of 100% cotton. All product pages list the specific product material. For any specific questions on this, please contact us at support@twinningstore.com.


SHIPPING INFORMATION:

WHERE DO YOU SHIP?

We ship worldwide! Our shipping rates varies based on destination and is calculated at checkout. Please note that Non-US customers are responsible for any duty or customs fees which may be collected upon the delivery of your package.


HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Please allow3-5 days processing time from when we receive your order.

Then add an additional shipping time as listed below:


To

Delivery Times

USA

3-5 business days via USPS

3-8 business days via FedEx SmartPost

Canada

5-10 business days without tracking

Worldwide

10-20 business days without tracking



QUESTIONS ABOUT TWINNING STORE:

WHAT IS TWINNING STORE?

Twinning Store is a fashion store for twins by twin sisters K & E with products for men, women, girls, boys, toddlers and babies. We are based out of Los Angeles. You can read more about us  here.


WHAT MAKES TWINNING STORE PRODUCTS UNIQUE?

Our company was created because we couldn’t find twin fashion products that matched our sense of style. We have created a range of products that are comfy and chic enough to wear for every occasion. Our mission is to make sure everyone can flaunt their twin-ness year round.

In addition, we pride ourselves on quality and therefore choose top materials.

CONTACT INFORMATION:

HOW DO I CONTACT YOU?

We are available per email (support@twinningstore.com), Chat (see Turquoise button in corner), or through ourcontact form.


WHAT DO I DO IF I HAVE A QUESTION NOT ADDRESSED HERE?

We want to hear from you! Please email us at support@twinningstore.com. For any order related questions, please include order details (including order number).