QUESTIONS REGARDING YOUR ORDER:
WHAT DO I DO IF I ORDERED TO THE WRONG ADDRESS?
If your item has not shipped yet, we can still change this the mailing system. However, once you have received a shipping confirmation from us, it is unfortunately not possible to change. We strive to make you happy so please contact us as soon as possible at firstname.lastname@example.org and we will do our best to accommodate you. Make sure to include your order details (including order number).
HOW DO I APPLY A DISCOUNT CODE?
If you order qualifies for free shipping or a time sensitive campaign, this discount will automatically applied at checkout. If you've received a discount code, you will be able to add this at checkout.
Please note: Promotions cannot be combined with any other discount, applied to previous or future orders, or additional shipping costs. All promotions are in U.S. dollars.
We hope that you love your purchase from Twinning Store! If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase. Merchandise must be unworn, unwashed and in its original condition with all tags attached.
Refund will be made in the form of the original payment within two weeks of receiving the goods back in our warehouse. E-gift cards and final sale items cannot be returned or refunded.
You will be required to pay the cost of shipping the package back to Twinning Store via a tracked service. We do not reimburse for the postage required to return.
We DO accept take refunds and exchanges when:
If you meet the above criteria, email us at email@example.com. For our quality assurance, please include the reason for returning the item.
We DO NOT accept take refunds and exchanges when:
If you feel as though the product you received was defective, please send detailed photos of the unused item and a brief explanation of the defect to firstname.lastname@example.org so we can look into it right away!
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the original unused order back to us for a refund and make a new purchase for the item you want through our site.
INTERNATIONAL SHIPPING: We ship all over the world. For questions or issues please contact email@example.com.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Twinning Store to import the goods on his behalf. Further, the consignee/buyer agrees Twinning Store may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
International Returns and Exchanges:
We accept returns of unworn items within 21 days of delivery. Merchandise must be unworn, unwashed and in its original condition with all tags attached.
If you would like to move forward and return all or part of your order, please email us at firstname.lastname@example.org. You will be responsible for shipping the item back via a tracked mail carrier. Twinning Store is unable to provide international return labels at this time.
All refunds will be credited back to the original form of payment. Shipping costs are not refundable.
WHAT IS YOUR CLOTHING MADE OF?
Most of our clothing is made of 100% cotton. All product pages list the specific product material. For any specific questions on this, please contact us at email@example.com.
WHERE DO YOU SHIP?
We ship worldwide! Our shipping rates vary based on destination and are calculated at checkout. Please note that Non-US customers are responsible for any duty or customs fees which may be collected upon the delivery of your package.
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Please allow 3-5 business days processing time from when we receive your order.
Then add an additional shipping time as listed below:
3-5 business days via USPS
3-8 business days via FedEx SmartPost
5-10 business days without tracking
10-20 business days without tracking
QUESTIONS ABOUT TWINNING STORE:
WHAT IS TWINNING STORE?
Twinning Store is a fashion store for twins by twin sisters K & E with products for men, women, girls, boys, toddlers and babies. We are based out of Los Angeles. You can read more about us here.
WHAT MAKES TWINNING STORE PRODUCTS UNIQUE?
Our company was created because we couldn’t find twin fashion products that matched our sense of style. We have created a range of products that are comfy and chic enough to wear for every occasion. Our mission is to make sure everyone can flaunt their twin-ness year round.
In addition, we pride ourselves on quality and therefore choose top materials.
HOW DO I CONTACT YOU?
We are available per email (firstname.lastname@example.org), Chat (see button in corner), or through our contact form.
WHAT DO I DO IF I HAVE A QUESTION NOT ADDRESSED HERE?
We want to hear from you! Please email us at email@example.com. For any order related questions, please include order details (including order number).