Twinning Store - returns and exchanges information:

We hope that you love your purchase from Twinning Store! If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase. Merchandise must be unworn, unwashed and in its original condition with all tags attached. 
 
Refund will be made in the form of the original payment within two weeks of receiving the goods back in our warehouse. E-gift cards and final sale items cannot be returned or refunded. 

You will be required to pay the cost of shipping the package back to Twinning Store via a tracked service. We do not reimburse for the postage required to return.

We DO accept take refunds and exchanges when:

  • The item is unworn and unwashed
  • The item is in the original state
  • The item is returned within 7 days after receiving date.

If you meet the above criteria, email us at support@twinningstore.com. For our quality assurance, please include the reason for returning the item.

We DO NOT accept take refunds and exchanges when:

  • The item has been worn or washed
  • The item has been altered in any way
  • The item is in any way defective from the original condition
  • The item was a final sale item

Defective Products:
If you feel as though the product you received was defective, please send detailed photos of the unused item and a brief explanation of the defect to support@twinningstore.com so we can look into it right away!

Exchanges:
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the original unused order back to us for a refund and make a new purchase for the item you want through our site.

 

INTERNATIONAL SHIPPING:We ship all over the world. For questions or issues please contact support@twinningstore.com.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Twinning Store to import the goods on his behalf. Further, the consignee/buyer agrees Twinning Store may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

International Returns and Exchanges:

We accept returns of unworn items within 21 days of delivery. Merchandise must be unworn, unwashed and in its original condition with all tags attached.

If you would like to move forward and return all or part of your order, please email us at support@twinningstore.com. You will be responsible for shipping the item back via a tracked mail carrier. Twinning Store is unable to provide international return labels at this time.

All refunds will be credited back to the original form of payment. Shipping costs are not refundable.

If you do not see an answer to your question above, please send us an email at support@twinningstore.com. We’d love to hear from you!