TWINCESS MUG

FREQUENTLY ASKED QUESTIONS (FAQ)

QUESTIONS REGARDING YOUR ORDER:

WHAT DO I DO IF I ORDERED TO THE WRONG ADDRESS?

If your item has not shipped yet, we can still change this the mailing system. However, once you have received a shipping confirmation from us, it is unfortunately not possible to change.  We strive to make you happy so please contact us as soon as possible at support@twinningstore.com and we will do our best to accommodate you. Make sure to include your order details (including order number).

RETURNS/EXCHANGE INFORMATION:

WeDO accept take refunds and exchanges when:

• The item is unworn and unwashed
• The item is in the original state
• The item is returned within 7 days after receiving date.

If you meet the above criteria, email us at support@twinningstore.com. For our quality assurance, please include the reason for returning the item.

WeDO NOT accept take refunds and exchanges when:

• The item has been worn or washed
• The item has been altered in any way
• The item is in any way defective from the original condition
• The item was a final sale item

PRODUCT INFORMATION:

WHAT IS YOUR CLOTHING MADE OF?

Most of our clothing is made of 100% cotton. All product pages list the specific product material. For any specific questions on this, please contact us at support@twinningstore.com.

SHIPPING INFORMATION:

WHERE DO YOU SHIP?

We ship worldwide! Our shipping rates varies based on destination and is calculated at checkout. Please note that Non-US customers are responsible for any duty or customs fees which may be collected upon the delivery of your package.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Please allow3-5 days processing time from when we receive your order.

Then add an additional shipping time as listed below:

QUESTIONS ABOUT TWINNING STORE:

WHAT IS TWINNING STORE?

Twinning Store is a fashion store for twins by twin sisters K & E with products for men, women, girls, boys, toddlers and babies. We are based out of Los Angeles. You can read more about us  here.

WHAT MAKES TWINNING STORE PRODUCTS UNIQUE?

Our company was created because we couldn’t find twin fashion products that matched our sense of style. We have created a range of products that are comfy and chic enough to wear for every occasion. Our mission is to make sure everyone can flaunt their twin-ness year round.

In addition, we pride ourselves on quality and therefore choose top materials.

CONTACT INFORMATION:

HOW DO I CONTACT YOU?

We are available per email (support@twinningstore.com), Chat (see Turquoise button in corner), or through ourcontact form.

WHAT DO I DO IF I HAVE A QUESTION NOT ADDRESSED HERE?

We want to hear from you! Please email us at support@twinningstore.com. For any order related questions, please include order details (including order number).